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Refund Policy
This Refund Policy outlines the terms and conditions for refunds on purchases
made from the Home Haven Collections website.
https://www.homehavencollections.com
1. Eligibility for Refunds
We want you to be completely satisfied with your purchase from Home Haven
Collections. If you are not satisfied with your purchase for any reason, you may be
eligible for a refund.
To be eligible for a refund, the following conditions must be met:
-
The item must be returned in its original condition, unused, and in the same packaging as received.
-
The request for a refund must be made within 2 days from the date of delivery.
-
Proof of purchase, such as an order confirmation or receipt, is required.
2. Refund Process
To initiate a refund, please contact our customer support team at:
Email: Matt@homehavencollections.com
Phone: (216) 307-5457
Please provide the following information:
● Your order number
● The reason for the refund request
● Any relevant supporting documentation or photographs
Once your request is received and approved, we will provide you with instructions
on how to return the item.
3. Timeframe for Refunds
Once we receive the returned item and verify that it meets the eligibility criteria
outlined in Section 1, we will proceed with the refund process. Please allow up to 5
business days for the refund to be processed.
4. Method of Refund
Refunds will be issued to the original payment method used for the purchase. If the
original payment method is no longer available, we may issue the refund via an
alternative method, such as store credit.
5. Non-Refundable Items
Please note that certain items are not eligible for refunds, including but not limited
to:
● Customized or personalized products
● Clearance or final sale items
● Shipping costs
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon
receipt. We will work with you to resolve the issue promptly, either by providing a
replacement or issuing a refund.
7. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time without
prior notice. Any changes will be effective immediately upon posting on the Site.
8. Shipping Costs for Returns
Please note that customers are responsible for any shipping costs incurred when
returning items for a refund, unless the return is due to a mistake on our part or a
defective/damaged item.
9. Restocking Fee
A restocking fee may apply to certain returns, particularly for large or high-value
items. This fee covers the cost of inspecting, repackaging, and restocking the item
back into inventory.
10. Partial Refunds
In some cases, partial refunds may be granted for items that are returned but not in
their original condition, damaged, or missing parts. The amount of the partial
refund will be determined based on the condition of the returned item.
11. Return Shipping Instructions
When returning an item for a refund, please follow the return shipping instructions
provided by our customer support team. This may include using a specific shipping
method or packaging the item securely to prevent damage during transit.
12. Refunds for Promotional or Discounted Items
Refunds for items purchased with a promotional code or at a discounted price will
be issued for the amount paid at the time of purchase, taking into account the
applied discount.
13. International Returns
For returns from outside the United States, please note that additional customs
duties or taxes may apply. These charges are the responsibility of the customer and
will not be refunded by Home Haven Collections.
14. Contact Us
If you have any questions or concerns about our Refund Policy or the refund
process, please contact our customer support team at:
● Email: Matt@homehavencollections.com
● Phone: (216) 307-5457