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Shipping Policy
Welcome to Home Haven Collections! Our Shipping Policy is designed to provide
you with clear guidelines on how we handle shipping procedures, delivery times,
and related terms for orders placed on our website
https://www.homehavencollections.com.
1. Order Processing
● Orders are typically processed within 5 business days from the date of
purchase. Processing times may vary depending on product availability and
order volume.
● Once your order has been processed and dispatched, you will receive a
confirmation email with your order details.
2. Shipping Methods and Costs
● We offer worldwide shipping. Shipping costs and estimated delivery times
vary depending on the shipping method selected, destination address, and
the size and weight of your order.
● Shipping costs are calculated at checkout based on the selected shipping
method and destination address.
3. Estimated Delivery Times
● Estimated delivery times are provided at checkout based on the selected
shipping method and destination address.
● While we strive for timely delivery, please note that delivery times may
vary due to factors beyond our control, such as customs clearance
procedures, local postal services, and unforeseen delays.
4. Tracking Your Order
● Upon dispatch, you will receive a shipping confirmation email containing a
tracking number.
● Track the status of your order by entering the tracking number on our
website or through the carrier's tracking portal.
5. Shipping Restrictions
While we aim to offer worldwide shipping, certain products may be restricted
from shipping to specific locations due to legal restrictions or logistical limitations.
If we cannot ship to your location, we will promptly notify you and provide a full
refund.
6. International Shipping
● For international orders, please note that additional customs duties,
taxes, and fees may apply upon delivery. These charges are the
recipient's responsibility and are not included in the purchase price or
shipping costs.
● International orders may undergo customs clearance procedures,
potentially causing delays beyond the estimated delivery times.
7. Order Status and Support
If you have any questions or concerns about your order or shipping, please contact
our customer support team at Matt@homehavencollections.com. Be sure to include
your order number for expedited assistance.
8. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time without
prior notice. Any changes will be effective immediately upon posting on the Site.
Thank you for shopping with Home Haven Collections. If you have any further
inquiries, don't hesitate to reach out to us.
9. Packaging
● We take great care in packaging your items to ensure they arrive safely and
in pristine condition.
● Fragile items may be packaged with extra protective materials to minimize
the risk of damage during transit.
10. Expedited Shipping
● Expedited shipping options may be available for select items or destinations,
allowing you to receive your order sooner for an additional fee.
● Please note that expedited shipping options and costs will be displayed at
checkout for your convenience.
11. Order Consolidation
● If you place multiple orders within a short timeframe, we may consolidate
them into a single shipment to reduce shipping costs and minimize
environmental impact.
● You will receive a notification if your orders are consolidated, along with
any relevant tracking information.
12. Shipping Insurance
● Optional shipping insurance may be available for purchase to provide added
protection against loss or damage during transit.
● Please inquire about shipping insurance options at the time of purchase if
you wish to add this extra layer of security to your shipment.
13. Delivery to Remote Areas
● Deliveries to remote or hard-to-reach areas may take longer than standard
delivery times due to limited accessibility.
● If you reside in a remote area, please allow for additional time for your order
to arrive, and feel free to contact us for more information regarding delivery
estimates.
14. Holiday Shipping
● During peak holiday seasons, such as Christmas or Black Friday, shipping
carriers may experience delays due to increased package volumes.
● We recommend placing your orders well in advance to ensure timely
delivery during busy holiday periods.
15. Order Cancellation
● If you wish to cancel your order after it has been processed but before it has
been shipped, please contact our customer support team as soon as possible.
● Once an order has been shipped, it cannot be cancelled, but you may be
eligible for a return and refund under our Refund Policy
16. Address Verification
● Please ensure that the shipping address provided during checkout is accurate
and complete. We are not responsible for delays or non-delivery due to
incorrect or incomplete address information.
● Customers are responsible for any additional shipping charges incurred for
re-routing packages or address corrections.
17. Delivery Attempts
● Shipping carriers will typically make multiple attempts to deliver your
package. If you are not available to receive the package during the scheduled
delivery times, the carrier may leave a notification or delivery attempt slip.
● It is the customer's responsibility to follow the instructions provided by the
shipping carrier to arrange for re-delivery or pick up the package from the
designated location.
18. Signature Requirements
● Certain high-value or large packages may require a signature upon delivery
for security purposes.
● If you prefer to waive the signature requirement or authorize the carrier to
leave the package unattended, please specify your preferences during
checkout. Note that opting out of signature requirements may affect your
eligibility for certain shipping insurance coverage.
19. Failed Deliveries
● In the event of a failed delivery attempt due to reasons beyond our control
(e.g., recipient unavailable, incorrect address), the package may be returned
to us.
● If a package is returned to us as undeliverable, we will attempt to contact
you to arrange for re-shipment. Additional shipping charges may apply for
re-delivery.
20. Lost or Stolen Packages
● We are not responsible for packages lost or stolen after they have been
successfully delivered to the address provided.
● If you suspect that your package has been lost or stolen, please contact the
shipping carrier directly to file a claim and request an investigation.
21. Shipping Promotions and Offers
● From time to time, we may offer special promotions or discounts on
shipping fees.
● Please review the terms and conditions of any shipping promotions carefully,
as they may have specific eligibility requirements or restrictions.
22. Contact Us
● If you have any questions, concerns, or special requests regarding shipping,
please don't hesitate to contact our customer support team at
Matt@homehavencollections.com or (216) 307-5457.